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ASSISTANT DIRECTOR OF OPERATIONS AND TRAINING

University of Washington
Apr. 2022 - Present

Developing timelines, staffing models, hiring and onboarding plans, and business process flows for the College of Arts and Sciences (CAS) Administrative Services Team (AST).
Establishing the AST help-desk concept and infrastructure, including creating website resources, managing ticketing tools, and evaluating performance and customer satisfaction metrics.
Leading workshops with team members and department-level staff to develop and document business process flows and protocols.
Planning and delivering ongoing CAS-wide professional development programming.

University of Washington
Nov. 2021 - Apr. 2022

Serving as payroll specialist and primary point of contact in a shared services environment for six units across the College of Arts and Sciences (CAS).
Successfully executing Workday transactions as requested by CAS units, including: hires, academic appointments, transfers, position requisitions, costing allocations, terminations, etc.
Adhering to high compliance standards while also maintaining productive working relationships with colleagues and unit administrators.
Providing timely and accurate communication and customer service for internal and external stakeholders through CRM system, email, Zoom, MS Teams, and phone support.

Code.org
Aug. 2019 - Nov. 2021

Directing the onboarding process for 50+ facilitators, which involved the creation of onboarding materials, the development of an onboarding status tracker, and providing ongoing and individualized support.
Implementing hardware subsidy program for middle school teachers across the country, including end-to-end management of project budget, invoice approvals, and subsidy distribution.
Leading cross-functional teams to plan, deliver, and evaluate multi-day in-person and virtual trainings for over 600 participants, including the tracking and managing event budgets, disbursing participation stipends, and approving participant per diems.
Designing and managing resource databases to support ~7K teachers, 600 facilitators, and 65 partner organizations.

Code.org
Aug. 2018 - Aug. 2019

Publishing monthly newsletters, reaching over 100k readers across multiple external stakeholder audiences.
Managing survey development, distribution, and data analysis processes to evaluate and improve program effectiveness.
Developing and delivering marketing copy to domestic and international partners for translation and dissemination.
Supporting new website launch, including managing the data entry process for uploading metadata for over 200 computer science activities.

University of Oregon
Sept. 2015 - Jun. 2016

Instructing ~70 students in introductory and intermediate courses on academic writing (Writing 121, Writing 122).
Counseling and advising support for undergraduate students, encouraging their consideration of majors and study abroad programs
Managing group and individual conferences with students, reviewing their development as writers and their progress in the course.

Partners for a Hunger-Free Oregon
Jun. 2015 - Aug. 2015

Editing and developing a statewide planning guide for 120+ Summer Food sites to offer educational programming for children.
Coordinating enrichment activities at several Summer Food sites throughout the greater Portland area.
Drafting, curating, and publishing digital content, including press releases and blog posts, to generate publicity for the Oregon Summer Food Service Program on multiple social media platforms.

Resume: CV